Frequently asked questions
Quick answers about how we quote, source, document and deliver. If your question is not here, send it to us.
Ordering and quotations
What can I order from Twilight Infotec?
Building and construction materials, heavy-equipment parts and rental, consumer goods, and fish, seafood, meat and vegetables. See what we supply.
Can you quote from a bill of quantities?
Yes. Send it as a PDF or Excel file, or a photo of a list. We price it line by line and ask about anything unclear.
Can I mix categories on one order?
Yes. One quotation, one contract and one invoice can cover several categories and supply lines.
Do you supply small quantities?
Yes. We supply wholesale and retail quantities.
Can you find items that are not on your lists?
Often, yes. Our lists show the standard range; we source other items on request.
Parts and rental
Do you sell genuine parts?
We source genuine, OEM and aftermarket parts from leading international manufacturers through our heavy-equipment partner, and quote the options side by side. We do not represent any machine brand.
What do you need to identify a part?
The machine make, model and serial number, the part number if you have it, and photos of the part and the data plate. See find a part.
Can you make a part that is no longer produced?
Discontinued or hard-to-find components can be custom-made to your specification. See custom-made parts.
Do you rent equipment?
Yes. We arrange short- and long-term heavy-equipment rental for projects. See equipment rental.
Documents, delivery and payment
Which documents come with an import?
It depends on the product and its origin: for example a Certificate of Conformity for regulated goods, agency permits through KenTrade, and health certificates for fish and meat. See documents and compliance.
Do you deliver outside Nairobi?
Tell us your site location. We confirm delivery and its cost on each quotation.
What are your payment terms?
Payment terms, methods and any deposit are stated on each quotation and agreed before we order.
Suppliers and privacy
How do I become a supplier?
Register your company on our supplier registration page with the categories you supply and the countries you ship from.
What do you do with the details I send?
We use them to reply to your enquiry and handle any order. See our privacy notice.
Do you use tracking cookies?
No. We use cookieless analytics and keep your quote list only in your own browser. See our cookie notice.
Still have a question?
Send it to us by form, phone or WhatsApp.